Smart India Hackathon 2018

Ministry : Ministry of Women and Child Development
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Problem Statment(s) : 8
Sector : Health & Social Welfare
Category : software
Priority : high

Under the National Crèche Scheme and the erstwhile Rajiv Gandhi National Crèche Scheme, a number of crèches have been functioning across the country. These are mainly NGOs under the ambit of two mother NGOs. When the verification of these crèches was done, a large number were found to be non-functional on the ground. Also there is no proper database of the children that come to these crèches and the staff that is working there. A database can hugely help in monitoring the scheme. General problem statement: i) At present, the crèches self report the number of children availing their services. However there is no record of the identities of the children. ii) This can lead to manipulation/wrong reporting of data. iii) The verification of the crèches showed that a large number of the crèches are non-existent on the ground. System users: i) Crèche workers: for entering the data of children and staff ii) Parents: to locate nearest crèches iii) NGO managing the crèches including the mother NGO: for looking at the number of children, attendance etc. iv) District Administration: Should be able to access crèche-wise details. It is necessary for the purpose of inspections and monitoring v) State Government: Should be able to access district-wise crèche-wise details. It is necessary for the purpose of monitoring. vi) Central Government: Should be able to access pan-India data for the purpose of monitoring. Technology that can address this issue partially: i) Geo-tagging the crèches so as to know their precise location. The app should be able to give the location of the nearest crèche in case a parent wants to find the nearest crèche to his/her home. ii) Each geo-tagged crèche should be able to real time fetch the number of children availing of its services, the number of staff working in it. iii) In convergence with the other services such as immunisation, health-checkups under RBSK, regular health checkups etc. there should be entries of the same in the database. If a particular service has not been updated for a long time beyond some time duration, e.g. immunisation for a particular child has been missed, the database should generate alerts for necessary intervention. iv) The database of children and staff should contain all the necessary details. These details can be captured with the help of Aadhar as well, hence the need for that functionality. v) Thereafter each day with the help of biometric, the attendance of the children and staff in the institution should be taken. This number should be displayed in the dashboard. The attendance could be taken by the help of a phone – as soon as the child enters the crèche, a photo is taken and an auto generated receipt is also sent to the parent (that the child is in the crèche). At the time when the children leaves the crèche, a similar photo should be taken with the parent and a receipt generated. Desired Outcome: i) A Mobile Application which will help citizens find their nearest crèche. ii) A monitoring system for authorities to ensure proper implementation of the scheme. iii) The monitoring of Dashboard by higher level officer directly will ensure timely redressal of the grievances.

Sector : Health & Social Welfare
Category : software
Priority : high

The Child Care Insitutions (CCIs) and Child Welfare Committees (CWCs) are integral institutions in achieving the objectives of the Juvenile Justice Act. The Child Care Institutions can be categorised into children’s homes, open shelters, observation home, special home, place of safety and SAAs. There is felt a need to have a database for the children and the staff staying or working in these institutions. This database can then be used to monitor the attendance and other related services of the children and staff. Also the performance of Child Welfare Committees needs to be ascertained by monitoring it electronically. Both these objectives can be addressed in a portal. General problem statement: i) At present, the child care institutions self report the number of children staying in their institution. While the number of children is tracked, the identities are not captured, except for OAS (orphaned, abandoned and surrendered) children in the CARINGs website. ii) The demand for funds is made by these CCIs under Integrated Child Protection Scheme. The release of funds is contingent on the number of children staying in these institutions and the number of staff in these institutions. This can lead to manipulation/wrong reporting of data by the CCIs. iii) The Child Welfare Committee is mandated under the Juvenile Justice Act for completing its proceedings in a certain fixed time period. For instance except for OAS children, this time period is four months. For OAS children under two years of age, it is two months and for OAS children above two years of age, this is four months. However it is seen that there are considerable delays in the completion of proceedings by the CWC. System users: i) Officials of Child Care institutions: for entering the data of children and staff. They will be able to know the progress of the case, next hearing for preparing necessary documentation. ii) Parents who are searching for their children: They can login into a particular CCI database to search for their missing children iii) Child Welfare Committee members: It will be able to tell them of the pendency list and the case-wise details for necessary action at their end. iv) District Child Protection Unit: Since the Probation Officer is the nodal officer in the district, he/she can monitor the work of CWC. He/she can use the data on the database for the purpose of inspections anytime or to monitor the attendance of staff. v) District Magistrate: The DM is mandated under the Juvenile Justice Act to review the functioning of CWCs. This dashboard can enable him/her to do so and take necessary action. He/she can use the data on the database for the purpose of inspections anytime or to monitor the attendance of staff. vi) States: For having a state-wide view and being able to review the performance of various districts. vii) Centre: For monitoring the country-wide performance. Technology that can address this issue partially: i) Having a database of children and staff. ii) This database should contain the following fields For children: a. Name b. Date of birth c. Address d. Photo e. Name of parents/guardians f. When found. By whom. His/her contact details g. Date of entry in the institution h. Date of leaving the institution For staff: a. Name b. DoB c. Address d. Photo e. Date of appointment iii) There will be additions and deletions to the database as and when the children enter the institution. iv) The above information can also be captured by having Aadhar registration of the children and staff. v) Thereafter, each day with the help of biometric, the attendance of the children and staff in the institution should be taken. This number should be displayed on the dashboard. vi) The functionality of the database can be improved by having other services on it. For instance the medical condition of the child, the details of last vaccination, the details of last medical check-up, the details of the school he is going to, the educational standard. There should be provision for regular updation of these fields and if there is no regular update, it should give an alert thereby signifying that the vaccination or medical-checkup is not being done. vii) There needs to be developed a dashboard for case monitoring in the above portal. viii) For each case that comes up before the Child Welfare Committee, the details of the case are keyed in into the system. ix) The dashboard should then be able to show the number of cases that are in various time periods like between 0-15 days, 15-30 days and so on and should also show the mandated time period. Based on the two, a defaulter case list should be created. x) There should be built-in alerts into the system. As a particular case is nearing its mandated time period there should be alerts to the CWC members, DCPU and the CCI. xi) Each sitting of the CWC should also be entered into the system along with the number of the members that attend it. The cases that are taken up on those sittings and the consequent decision on them should also be fed into the system Desired Outcome: i) A dashboard which helps multiple users track the cases of children in Child Care Institutions and cases pending before the Child Welfare Committee ii) The monitoring of dashboard by higher level officer directly will ensure timely action.

Sector : Health & Social Welfare
Category : software
Priority : high

Integrated Child Development Scheme (ICDS) scheme is being implemented all over the nation through 14 lakh Anganwadi centres. There are over 8 crore beneficiaries. The beneficiaries include children between the age group of 6 months – 6 years, pregnant women & lactating mothers. An online complaint filing and real time monitoring of the actions taken over the complaints are necessary to improve the conditions of Anganwadi centres. A Mobile Application as well as IVR system can be developed through which anybody can complain about the issues in Anganwadi Services. General problem statement: i) Mobile application to file complaints with regard to the different services provided by the Anganwadi centres. The application should have an option to upload pictures and to give details about the Anganwadi centre’s location. ii) As most of the beneficiaries are illiterate, an IVR system can be developed to ensure accessibility of the services to all. For which a call center kind of set up can be established at the centre level. The employees of the call centre will enter the complaints received through IVR into the online portal. iii) The complaints should be automatically forwarded to the corresponding field functionaries i.e. CDPOs/DPOs on entry into the portal through SMS and notifications in the mobile application. iv) A dashboard to be developed to monitor the action taken over the complaints received both through App and IVR system. v) The application and IVR system can be used to create awareness about the scheme. vi) This application should be developed in such as way to integrate other Schemes of the Ministry in future. System users: i) Citizens will be the main users this services as they are the beneficiaries of the ICDS schemes. ii) Administration to address complaints and monitor redressal iii) Government will get benefitted as it would act as a feedback of their service delivery mechanism at field level. This would further help us to further refine the scheme and ensure proper delivery of services to the beneficiaries Technology that can address this issue partially: i) An application to take the grievence redressal mechanism nearer to the ICDS beneficiaries with respect to the services received. ii) An IVR number to call and file the complaint by simply pressing numbers. iii) This app should be loosely coupled so that it can integrate with the ICDS-CAS in future. Any system in operation to ingest data for various schemes. iv) The app should also support screen reader so that all citizens can click on the voice button and listen to the complete audio on the screen in an interactive manner. v) A dashboard to monitor the action taken over the complaints. Desired Outcome: i) A mobile application and IVR system which will help the citizens to file their grievances without revealing their identity. ii) A grievance redressal mechanism which can be extended to schemes other than ICDS scheme of the ministry in future. iii) The monitoring of dashboard by higher level officer directly will ensure timely redressal of the grievances.

Sector : Health & Social Welfare
Category : software
Priority : high

While there are a large number of individuals and organizations working for the cause of women’s empowerment, many struggle to find support in terms of finance as well as the right kind of human resources. On the other hand, there are also many individuals and companies that are willing to provide their time and support to these causes/projects. A platform which connects these two sets of people can encourage many initiatives for gender equality, which would otherwise not be able to get off the ground. An online platform may be developed to facilitate this interaction, while maintaining a level of security for the users. The operations and maintenance of the platform may be given to an in-house or outsourced team. General problem statement: i) At present, private platforms such as Kickstarter, Indiegogo, Crowdera and Freelancer help connect projects to financial and human resources ii) There is no platform catering to both profit and non-profit ventures specifically for women empowerment iii) There is also no platform which allows exchange of skills as well finances in one place iv) A government-run C2C crowd-sourcing platform will fill this gap and allow individuals and organizations looking for funding and other support to connect with others who can provide this support to them. System users: i) The individuals or organizations that are seeking support ii) The individuals or organizations that want to offer support iii) Administrators to verify and monitor transaction of funds and services Technology that can address this issue partially: i) An online portal which allows registration of users through automated KYC verification followed by a level of offline verification by a team. ii) The creative use of technology should be explored to create the best possible protection against fraud, fake identities, money laundering etc. iii) The portal should have the option of a payment gateway so people may choose to pay directly iv) The system should create profiles for different types of users while also allowing both public and private interactions between them v) There should be a system of public reviews and ratings for all types of users Desired Outcome: i) An online portal where users can post about their projects and requirements, which can be met by users offering their services and support ii) A system of automatic verification to help avoid fraud iii) An online payment gateway to allow direct transfer of funds between users iv) A method for administrators to block profiles of users in case of fraud or inappropriate content v) The platform will be focused on projects for the cause of women’s empowerment including but not restricted to advocacy campaigns, research projects, technological solutions, art, films, social enterprises, NGO projects etc.

Sector : Health & Social Welfare
Category : software
Priority : high

In order to empower women representatives elected at panchayat levels across the country, MWCD has initiated a massive training program across the country. The objective is to build their capacities around the issues related to village level management, basic knowledge of government schemes, social issues and their resolution, management of panchayat finances, village infrastructure etc. A training module has been developed for this, which is to be converted to an App version for interesting and interactive usage by Elected Women Representatives and trainers. General problem statement: i) At present Elected Women Representatives (EWR) don’t have the sources to know about the schemes of the government ii) Women face a lot of social pressure or patriarchal pressure from the society and have no means to gather information iii) Government conducts training workshop for EWR’s but are unable to train the women due to various issues listed above iv) The training workshops are far away from the villages and women have no means of travelling to the destination v) It’s hard to find proficient trainers that can conduct training in remote towns or village vi) The lack of automation to provide support and train EWR’s can become a huge obstacle developing the status of women in society vii) The need is to empower these EWR’s with an interactive app to help them get the information within seconds at the Panchayat Raj Institutions (PRI) viii) The basic premise of this exercise is the idea that informed and well trained EWR’s and leaders will be equipped to handle their roles and responsibilities independently and will be in a better position to participate effectively in panchayat affairs The users of this system are mainly one: i) Women are the main users of this app, they need this app to help them get information about government schemes, social issues and their resolution, management of panchayat finances, village infrastructure etc. ii) Government administration that want to disseminate knowledge to these EWR’s, so that they can be equipped to handle their roles and responsibilities independently and will be in a better position to participate effectively in panchayat affairs. Technology that can address this issue partially. i) A Web Responsive app to educate women of the various schemes of the government, major social issues & their resolution, provide information on management of panchayat finances, village infrastructure etc. ii) Sample data would be provided so that relevant information can be categorized and utilized to create the app. iii) This app should be loosely coupled so that it can integrate with any system in operation to ingest data for various schemes iv) The app should also support screen reader so that all EWR’s can click on the voice button and listen to the complete audio on the screen in an interactive manner Desired Outcome: i) A app which will help the EWR’s get the required information in the least amount of time ii) The app will help all the EWR’s run their panchayats in an effective manner and take help from the latest schemes of the government to further improve the state of their village

Sector : Health & Social Welfare
Category : software
Priority : high

MWCD is in the process of launching a web portal with extensive information on schemes for women implemented by various Ministries, Departments, States & UTs. This also has information on areas concerning women such as health check ups, nutrition tips, hygiene methods, how to apply for basic documentation, bank transactions, investments, interview tips etc. A corresponding app may be developed to provide the same information in an interactive manner on a smart phone. General problem statement: i) At present all the services for women in the areas of employment, health, education, violence, legal support, social security, housing & infrastructure etc. are provided on the web site & are only accessible to people with internet. ii) The citizens do not have the facility to call in and check about the different schemes of the government for women. iii) Government tries to provide all the information on their websites, but due to lack of awareness the information does not get disseminated. iv) The actual need of the hour is to use as many avenues possible to spread knowledge about schemes and increase demand and usage of schemes. System users: i) Citizens are the main users of this app, as they need maximum information about different schemes and initiatives for women by the government ii) The administration wants to provide maximum modes of transmission of the information Technology that can address this issue partially. i) An application to educate citizens (mainly women) of the various schemes of the government, for the empowerment and welfare of women ii) Sample data would be provided so that relevant information can be categorized and utilized to create the app. iii) This app should be loosely coupled so that it can integrate with any system in operation to ingest data for various schemes iv) The app should also support screen reader so that all citizens can click on the voice button and listen to the complete audio on the screen in an interactive manner Desired Outcome: i) A app which will help the citizens get the required information in the least amount of time and information at their finger tips ii) This app will help the citizens get the maximum information

Sector : Health & Social Welfare
Category : software
Priority : high

181 Women Helpline is currently functional in 23 States/UTs. This will be scaled up to cover all States/UTs in the near future to make it a universal number for women. 181 provides 24 hours emergency response to women in distress through referral (linking with appropriate authority such as police, one stop centre, hospital etc.) as well as information about women related government schemes. 181 numbers across the country receive a large number of calls a day. User friendly case management software is required for staff to maintain details of all incoming cases. Such software will further help in easier reporting through auto-populated tables. It should lend itself to integration with OSC and other software at a later date. General problem statement: i) At present the complaints or requests reported by women are manually entered by WHL staff and no software is there to log and track the complaint ii) Cases are thus tedious to track at the WHL level iii) Hard copy of case details have to be sent outside the WHL when a case is referred to a lawyer, doctor, One Stop Centre etc. iv) As the Nirbhaya dashboard for central level monitoring is implemented, each WHL will have to manually input total numbers of registered, resolved and pending cases v) This also leads to lack of transparency within the system which reduces the accountability of the administration vi) 23 states has set up helplines, with all to be covered soon. System users: i) The women that register for help. They can be given a case ID no. ii) The WHL staff who register the complaint/query. A summary of the case should be downloadable for easy forwarding outside the OSC via email. iii) At a later stage, if a State or National level monitoring system is implemented, this software should be able to integrate with it Technology that can address this issue partially. i) An online portal or an app for case management or process management to track the status of complaints of women. ii) The data sets should be generated to make them look real iii) This system should be loosely coupled so that it can integrate with any system in operation iv) This system should also support dashboarding and analytics to generate reports or tables instantly v) This system should be able to send in alerts (SMS/ Emails) whenever a case is logged to the required official or referral Desired Outcome: i) A transparent system that will track the complaint status of women with case specific details that can be viewed by OSC staff through log in. ii) This system will help track all the complaints of women and would make it affective tool to provide help to affected women. iii) This system will help in improving transparency, increase accountability, help in providing right care in time. iv) This system will also serve with analytics for the state or the country once integrated and can populate various reports & dashboards at National/ State/ UT level.

Sector : Health & Social Welfare
Category : software
Priority : high

There are currently 141 One Stop Centres (OSCs) across 30 States/UTs providing access to an integrated range of services including police, medical, legal and psychological support to women affected by violence. Additional OSCs are envisaged to be set up in the upcoming phases. A large number of women are using the services of the OSCs. User friendly case management software would help OSC staff keep better track of cases and aid in monitoring through auto-populated tables. Total figures of cases registered, resolved and pending should automatically reflect on the Nirbhaya dashboard (in the process of development). The software should be able to integrate with Women Helpline and other software at a later date. General problem statement: i) At present the complaints reported by women are mostly entered manual at the OSC level ii) Cases are thus tedious to track at the OSC level iii) Hard copy of case details have to be sent outside the OSC when a case is referred to a lawyer, doctor etc. iv) As the Nirbhaya dashboard for central level monitoring is implemented, each OSC will have to manually input total numbers of registered, resolved and pending cases v) This also leads to lack of transparency within the system which reduces the accountability of the administration System users: i) The women that register for help. They can be given a case ID no. ii) The OSC administrator who register the complaint. A summary of the case should be downloadable for easy forwarding outside the OSC via email. iii) At a later stage, if a State or National level monitoring system is implemented, this software should be able to integrate with it Technology that can address this issue partially: i) An online portal or an app for case management or process management to track the status of complaints of women. ii) The data sets should be generated to make them look real iii) This system should have API’s built into them to consume data from other sources iv) This system should also support dashboarding and analytics to generate reports or tables instantly Desired Outcome: i) A transparent system that will track the complaint status of women with case specific details that can be viewed by OSC staff through log in. ii) This system will help track all the complaints of women and would make it affective tool to provide help to affected women. iii) This system will help in improving transparency, increase accountability, help in providing right care in time. iv) This system will also serve with analytics for the state or the country once integrated and can populate various reports & dashboards at National/ State/ UT level.