It is observed that the announcements from public address systems at railway satations are at times not audible. It may be due to train noise, crowding at the station, technical defects in the public address system etc. A solution needs to be evolved so that the passengers can listen to such announcements clearly on their personal devices like mobile etc.
Smart India Hackathon 2018
Indian Railways has online system of customer feedback in suggestion. Customers can give their feedback on website, mobile application as well as through social media. Since the number of feedback is large, machine reading of the content and classification among various departments, zonal and regional offices can help in quick transfer of such feedback to the concerned officials for immediate redressal. A solution need to be developed for such a utility.
Railway stations are used by two categories of passengers – daily commuters and occasional travelers. Involving passengers in station upkeep through education and active participation can help in finding a lasting solution. Software to keep people engaged about the need to maintain the railway stations is required.
At present, the allocation of accommodation in Railway Rest Houses, Holidays Homes is done manually. The request is to be given in writing and there is no mechanism to advise the applicant about status of booking of rooms. This causes uncertainty and difficulty in planning one’s programme. An online system of submitting request and allocation of rooms is required.
Security of passengers and their belongings is of paramount importance for Indian Railways. In case of any untoward incident or incident of crime against passengers and their belongings matter can be reported to Government Railway Police at Railway stations and on trains and also through given security helpline telephone number 182. A software solution needs to be provided for online registration of FIR over entire network of Indian Railway for speedy initiation of action by GRP.
Indian Railways have telecom connectivity through RailTel OFC network, BSNL etc., for reserved ticketing counters, Unreserved ticketing counters, freight operations information system terminals etc., across the country. The uptime of telecom channels is monitored through network management system. A software solution to monitor the telecom channels, analyze the status or performance of various channels and prevent failures can help in improving performance.
Coaches and Wagons are maintained as per schedule in nominated depots. The availability of complete profile of each coach and wagon at a centralized data base and its analysis can help in generating useful information about the causes of breakdowns, likely failures in future in specific coach or wagons and thereby enabling planning for maintenance.
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