Information for the First Mile or acceptance point
With 40 crore Speed Post articles booked and 20 crore Registered letters being booked annually, the most common question by the Customers is the expected time of delivery or service Standards! At present, the service standards are derived notionally by assuming the time it will take for the article to be delivered.
How to have better estimation of service standards for thousands of pincodes sending mail to thousands of pincodes? This standard should be available for the POS to keep the customer informed.